Xo999 believes gaming should be fun, not stressful. On this page, learn how to set your own limits, where to find help, and how to use our responsible gaming tools.
At xo999, we want you to enjoy gaming as a form of entertainment — not as a source of income. Responsible gaming means knowing your budget, respecting your time limits, and never letting gaming take priority over your real-life responsibilities.
Online gaming is growing rapidly in Bangladesh, and many people are embracing it as a fun hobby. However, a small number of users develop an unhealthy dependence on gaming, which can have a negative impact on family life and personal finances.
That's why xo999 offers multiple responsible gaming tools on the platform — so you can set your own limits. This is our commitment, not just a policy.
We believe in action, not just words — six active measures in place to protect you
At xo999, you can set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a daily time limit for your gaming sessions. Once that time is up, xo999 will automatically log you out and encourage you to take a break.
Take a temporary break anywhere from 1 day to 6 weeks. During this period, you won't be able to log in to your account. You choose how long the break lasts.
If you need a longer break, you can self-exclude for anywhere between 6 months and 5 years. During this period, all bonus and promotional communications will also be suspended.
View a detailed report of your gaming patterns, win/loss stats, and time spent. Staying aware of your own habits is the first step.
Xo999's responsible gaming team is always available. Reach out via live chat or email — help is free and completely confidential.
Xo999's responsible gaming settings are simple to use. Just a few steps are all it takes to put your own protections in place.
Log in to your xo999 account and click the profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option.
Deposit limits, time limits, cooling-off periods, or self-exclusion — activate whichever you need.
Confirm your preferences. Changes will take effect immediately and a confirmation will be sent to your email.
If you're facing any issues or need further assistance, reach out to our team via live chat.
Ask yourself the questions below. If most of your answers are "Yes", it may be time to seek help.
Are you chasing losses by playing more to win back what you've lost?
Do you feel restless or irritable when you're not gaming?
Are you hiding your gaming from family or friends?
Are you borrowing money or dipping into your savings to fund your gaming?
Are you prioritizing gaming over work, studies, or family?
Can't stop playing even after a big win?
Keep in mind: Asking for help isn't weakness — it takes courage. xo999's support team is ready to assist you with complete confidentiality.
Xo999 won't leave you to figure it out alone — use these tools and resources whenever you need them
A detailed report of your weekly gaming activity is sent to your email — time played, bets placed, win/loss ratio, all at a glance.
Chat live with xo999's experienced support team. Discuss any gaming-related concerns in complete confidence — free of charge, anytime.
Turn off bonus and promotional notifications. These alerts can sometimes tempt you into playing more than you intended — use this option to block them.
Use the third-party controls feature to help manage a family member's gaming. Parents can also report a child's account directly.
Log your daily gaming experience — how you felt, whether you were satisfied or frustrated. This habit builds self-awareness and helps you avoid excessive play.
If you feel gaming is no longer right for you, you can request a permanent account closure. xo999 fully respects that decision.
Responsible gaming at xo999 is more than just activating tools — it's a mindset. Follow these guidelines and gaming will always remain enjoyable.
Set your budget first: Decide how much you're willing to spend before you start playing. Once you hit that limit, stop.
Don't chase your losses: Chasing losses by placing bigger bets is the biggest mistake you can make. Every game is independent.
Don't make decisions based on emotion: Avoid placing large bets when you're angry, frustrated, or overly excited. Play with a clear head.
Take regular breaks: Take at least a 10-minute break every hour. Get up, stretch, have some water.
Think of gaming as entertainment: Think of your gaming budget the way you'd think of a movie ticket — it's the cost of entertainment.
Be open with your family: Don't keep your gaming a secret. Transparency goes a long way in preventing problems.
Gaming is never a guaranteed source of income
Frequently asked questions about responsible gaming
Join xo999 and use our responsible gaming tools to make your experience more enjoyable. We're with you every step of the way.
18+ | Play Responsibly | Be aware of the risks of gaming addiction